Contact
Talk to a person.
Write to us with the form below, or email the address that fits. Every message reaches the playbakk team directly.
Send a message
Pick what your message is about and we will route it to the right person. You get a short acknowledgement by email, and our reply comes from a playbakk.com address.
Or email us
Product support
Help with sign-in, your authenticator, recording, importing a call, editing or exporting a clip.
Reply: within 2 working days.
Privacy and your data
Access, correction, deletion or portability requests, and questions about how we use personal data.
Reply: acknowledged within 5 working days; answered within one month, as UK and EU data-protection law requires.
Security
Report a vulnerability or a suspected compromise of your account. Please do not include exploit details for other people’s accounts.
Reply: acknowledged within 3 working days.
Accessibility
Tell us about a barrier you met on the website or in the app, or ask for information in another format.
Reply: within 5 working days.
Press and partnerships
Interviews, media enquiries, brand assets and partnership conversations.
Reply: within 2 working days.
Legal and business
Data Processing Addendum requests, notices and other legal correspondence.
Reply: within 5 working days.
Security reports go by email only, so they can include detail safely.
Before you write
- For account problems, give the email address you use to sign in and how you sign in. Never send your sign-in codes, authenticator codes, recovery codes or any password — we will never ask for them.
- For recording or export problems, include your operating system, browser and version, the call app you used, and what you expected to happen.
- Do not attach recordings of other people. If we need a sample, we will ask for a short clip of just you.
- Working days are Monday to Friday, excluding UK bank holidays. Response times are targets, not guarantees.
What happens to your message
We store what you send in our account database for 180 days so the team can answer and follow up, then delete it. It is read only by the people who answer that kind of message. If you are signed in, it is linked to your account so it appears in your data export. Details are in the privacy notice.
Service problems
If playbakk seems to be down or behaving unexpectedly, check the service status page for where updates are posted, then write to us here or email support@playbakk.com.
Postal address
[Operator legal entity — to be confirmed]
[Registered address — to be confirmed]
The form or email is the fastest route for everything. The registered address will be confirmed once the operating company is set up.